Help Center (FAQ)

What should I do if I encounter an error during the payment process?

If you encounter any errors during the payment process, we recommend refreshing the page and trying again. If the issue persists, please contact our customer support team, and we will assist you in resolving the problem.

How can I update my billing address or payment information?

To update your billing address or payment information, log in to your account and navigate to the "Pay out" section. From there, you can make the necessary changes to your billing address or payment details.

Are there any additional fees or charges for using your payment service?

We do not charge any additional fees for using our payment service. However, please be aware that your financial institution or payment provider may have their own fees or charges, which are beyond our control.

Can I change my payment method after placing an order?

Unfortunately, we cannot modify the payment method after an order is placed. We recommend double-checking your payment details before completing your purchase to ensure accuracy.

Can I get a refund if I'm not satisfied with my purchase?

Yes, we offer a refund policy. If you're not satisfied with your purchase, please contact our customer support within 3 days of your purchase, and we will guide you through the refund process.

How long does it take for a refund to be processed?

Once your refund request is approved, it usually takes 10 business days for the refund to be processed. However, please note that the refund processing time may vary depending on your payment method and financial institution.

Is it safe to enter my payment information on your site?

Yes, it is completely safe to enter your payment information on our site. We use advanced encryption technology to secure your data and ensure it is transmitted securely.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Mastercard,UnionPay), debit cards, and online payment platforms.